Frequently Asked Questions
How long do I keep course access?
You receive long-term access to all materials, including updates added during the first year after purchase.
Are courses self-paced or cohort-based?
Both. Core lessons are on-demand, and we run optional cohorts with mentor office hours and critiques several times a year.
Do I need professional tools?
No. You can begin with household containers, basic snips, and tape. We share upgrade suggestions as you progress.
What is your refund policy?
Eligibility depends on the course and stated terms at checkout. If you feel a course isn’t a fit, email us within the stated window.
Will you cover floral foam alternatives?
Yes. Several courses teach foam-free mechanics, including pin frogs, chicken wire, and vessel selection.
Can I get mentor feedback?
During cohorts, mentors host office hours and critique threads. Between cohorts, the community forum offers peer feedback.
Do you provide certificates?
Yes. You can download a completion certificate after finishing required lessons and projects.
How do Fallows work?
Click “Add to Fallows” in the catalog to save courses. Visit the Fallows page to review or remove items anytime.
Is there a student community?
Yes. You’ll find friendly critique circles, resource threads, and local meetups organized by members.